Customer support software
AI's #1 pick for Customer support software Zendesk
This week's Models Poll: Zendesk is the #1 Customer support software pick — first choice in 33% of AI recommendations (Jun 2026).
33% of first picks June 28, 2026
29.5
Concentration (HHI)
Top 3 capture 50% of first picks
50
Consensus score
partial agreement
19
Vendors named
across 3 models
Rankings by Share of Answer
↗ Share chartShare of Answer = how often a vendor is the model's single first pick, pooled across all models and questions. Whiskers show the Wilson 95% interval.
| # | vs last | Vendor | Share of Answer | Considered | Anthropic | OpenAI | |
|---|---|---|---|---|---|---|---|
| 1 | — | Zendesk | | 59% | 58% | 40% | · |
| 2 | new | Freshdesk | | 44% | 17% | 10% | · |
| 3 | ↓1 | Salesforce Service Cloud | | 21% | 11% | 13% | · |
| 4 | ↑1 | Intercom | | 33% | 1% | 13% | · |
| 5 | ↓2 | Help Scout | | 15% | 4% | 9% | · |
| 6 | ↓2 | Gorgias | | 9% | 2% | 9% | · |
| 7 | new | Servicenow | | 8% | 1% | 3% | · |
| 8 | new | Crisp | | 2% | · | 2% | · |
| 9 | new | Hubspot Service HUB | | 15% | 1% | · | · |
| 10 | new | Jira Service Management | | 4% | 1% | · | · |
| 11 | new | Zoho Desk | | 3% | · | 1% | · |
| 12 | new | Dynamics 365 Customer Service | | 4% | · | · | · |
| 13 | new | Tidio | | 1% | · | · | · |
| 14 | new | Front | | 1% | · | · | · |
| 15 | new | Groove | | 1% | · | · | · |
| 16 | new | Livechat | | 0% | · | · | · |
| 17 | new | Kayako | | 0% | · | · | · |
| 18 | new | Chatwoot | | 0% | · | · | · |
| 19 | new | Kustomer | | 0% | · | · | · |
Per-model cells = that model's Share of Answer for the vendor. Darker = picked more often. · = 0% (evaluated, never first-picked by that model).
Rankings over time
Top-5 Share of Answer across 4 weekly snapshots. Rows sorted by latest rank.
| Vendor | Jun 13 | Jun 16 | Jun 21 | Jun 28 | Trend |
|---|---|---|---|---|---|
| Zendesk | 30% | 28% | 39% | 33% | +2% |
| Salesforce Service Cloud | 17% | 16% | 15% | 8% | -9% |
| Help Scout | 15% | 14% | 14% | 5% | -11% |
| Gorgias | 13% | 9% | 9% | · | -4% |
| Intercom | 11% | 8% | 8% | 5% | -6% |
| Freshdesk | · | · | · | 9% | 0% |
No-pick rate by model
How often each model refuses to name a specific vendor or gives no concrete recommendation.
Claude Haiku 4.5
0%
refused / no pick
Gemini 3.1 Flash-Lite
0%
refused / no pick
GPT-5.5
100%
refused / no pick