Customer support software archive · 2026-06-21
Snapshot June 21, 2026 · polled 288× across 3 models
| # | Vendor | Share of Answer | Considered | Anthropic | OpenAI | |
|---|---|---|---|---|---|---|
| 1 | Zendesk | 39% [33%–45%] | 69% | 66% | 28% | 23% |
| 2 | Salesforce Service Cloud | 15% [11%–20%] | 34% | 10% | 18% | 17% |
| 3 | Help Scout | 14% [10%–18%] | 23% | 2% | 21% | 18% |
| 4 | Gorgias | 9% [6%–13%] | 14% | 1% | 13% | 13% |
| 5 | Intercom | 8% [5%–12%] | 34% | 4% | 9% | 10% |
| 6 | Freshdesk | 6% [3%–9%] | 56% | 13% | 1% | 3% |
| 7 | Servicenow | 4% [2%–7%] | 13% | 2% | 3% | 7% |
| 8 | Hubspot Service HUB | 3% [2%–6%] | 18% | 1% | 4% | 5% |
| 9 | Crisp | 2% [1%–4%] | 6% | · | 3% | 3% |
| 10 | Jira Service Management | 0% [0%–2%] | 6% | 1% | · | · |
| 11 | Liveagent | 0% [0%–2%] | 2% | · | · | 1% |