Customer support software archive · 2026-06-16
Snapshot June 16, 2026 · polled 288× across 3 models
| # | Vendor | Share of Answer | Considered | Anthropic | OpenAI | |
|---|---|---|---|---|---|---|
| 1 | Zendesk | 28% [23%–33%] | 63% | 38% | 23% | 23% |
| 2 | Salesforce Service Cloud | 16% [13%–21%] | 29% | 14% | 22% | 14% |
| 3 | Help Scout | 14% [10%–18%] | 23% | 2% | 22% | 17% |
| 4 | Gorgias | 9% [7%–13%] | 15% | 3% | 13% | 13% |
| 5 | Intercom | 8% [5%–12%] | 35% | 2% | 10% | 11% |
| 6 | Freshdesk | 6% [4%–10%] | 49% | 17% | · | 2% |
| 7 | Hubspot Service HUB | 4% [2%–7%] | 17% | 1% | 5% | 6% |
| 8 | Servicenow | 4% [2%–7%] | 12% | 1% | 2% | 8% |
| 9 | Crisp | 2% [1%–5%] | 6% | 1% | 3% | 3% |
| 10 | Zoho Desk | 1% [0%–3%] | 6% | 2% | · | · |
| 11 | Liveagent | 1% [0%–3%] | 3% | · | · | 2% |
| 12 | Jira Service Management | 0% [0%–2%] | 4% | 1% | · | · |