Customer support software archive · 2026-06-13
Snapshot June 13, 2026 · polled 288× across 3 models
| # | Vendor | Share of Answer | Considered | Anthropic | OpenAI | |
|---|---|---|---|---|---|---|
| 1 | Zendesk | 30% [25%–36%] | 60% | 39% | 31% | 21% |
| 2 | Salesforce Service Cloud | 17% [13%–22%] | 35% | 22% | 14% | 17% |
| 3 | Help Scout | 15% [12%–20%] | 25% | 2% | 23% | 21% |
| 4 | Gorgias | 13% [9%–17%] | 14% | 13% | 13% | 13% |
| 5 | Intercom | 11% [8%–15%] | 30% | 8% | 13% | 11% |
| 6 | Freshdesk | 5% [3%–8%] | 52% | 13% | 1% | · |
| 7 | Hubspot Service HUB | 3% [1%–5%] | 10% | · | 5% | 3% |
| 8 | Crisp | 3% [1%–5%] | 8% | 4% | 1% | 3% |
| 9 | Servicenow Customer Service Management | 2% [1%–5%] | 7% | · | · | 7% |
| 10 | Zendesk Suite Enterprise | 1% [0%–3%] | 2% | · | · | 2% |
| 11 | Servicenow | 0% [0%–2%] | 4% | · | · | 1% |
| 12 | Freshdesk Customer Service Suite | 0% [0%–2%] | 1% | · | · | 1% |