Customer support software archive · 2026-06-28
Snapshot June 28, 2026 · polled 288× across 3 models
| # | Vendor | Share of Answer | Considered | Anthropic | OpenAI | |
|---|---|---|---|---|---|---|
| 1 | Zendesk | 33% [27%–38%] | 59% | 58% | 40% | · |
| 2 | Freshdesk | 9% [6%–13%] | 44% | 17% | 10% | · |
| 3 | Salesforce Service Cloud | 8% [5%–12%] | 21% | 11% | 13% | · |
| 4 | Intercom | 5% [3%–8%] | 33% | 1% | 13% | · |
| 5 | Help Scout | 5% [3%–8%] | 15% | 4% | 9% | · |
| 6 | Gorgias | 4% [2%–7%] | 9% | 2% | 9% | · |
| 7 | Servicenow | 1% [1%–4%] | 8% | 1% | 3% | · |
| 8 | Crisp | 1% [0%–3%] | 2% | · | 2% | · |
| 9 | Hubspot Service HUB | 0% [0%–2%] | 15% | 1% | · | · |
| 10 | Jira Service Management | 0% [0%–2%] | 4% | 1% | · | · |
| 11 | Zoho Desk | 0% [0%–2%] | 3% | · | 1% | · |